HELP & FAQ'S

Can I order by phone?
No, we only accept orders via our online shop.

Is there a minimum order value in the ISA online shop?
No, we do not have a minimum order value.

Is there a price difference between our online shop and our sales locations?
No, our prices are the same everywhere.

Will the article be reserved for me automatically as soon as it is in the shopping cart?
No, the product will only be assigned to you when you complete your order.

In which countries do you distribute ISA bodywear?
Currently we only deliver in Switzerland.

What are the delivery costs for an order?
For each order we charge a flat rate of CHF 9.00. From a value of goods of CHF 150.00 we deliver free of charge.

How long does it take to deliver?
If your order arrives on working days up to 12 o'clock, the item will be delivered to you two to three days later.

What can I do if the ordered goods do not fit or do not like them?
If you do not like an item, you can return it to us within 14 days of receipt. The resulting shipping costs are at your expense.

How will my expenses be reimbursed in case of return?
In the event of a return, we will refund the value of the returned items. The refund will be issued using the payment method selected when placing your order. Please note that the original shipping costs will not be refunded, even in the case of a full return. The cost of returning the goods must also be borne by you.

Unable to order on account (CembraPay)?

• The credit check must be successful.
• The customer must not have any outstanding invoice with „CembraPay“.
• The billing address must match the delivery address.
• The order amount is less than CHF 500.- (CembraPay - new customer) or CHF 1000.- (CembraPay - existing customer).

Should one of the points listed above not apply, you will receive the following message when attempting to pay:

„The requested payment method was declined.“ or „The payment provider has declined the payment. Please try another payment method.“

You can request the actual reason from CembraPay's customer service. In this case, please choose a different payment method.

Information from CembraPay:
creditcheck@cembrapay.ch
It is important that you enclose your proof of identity and state when and where you attempted to place an order.

What do I need to bear in mind when ordering on account (CembraPay)?

In this case, please settle only the invoice from CembraPay and do not transfer any money to ISA Sallmann AG.

CembraPay AG issues and sends the invoice two days after the order has been dispatched. The goods therefore usually arrive before the invoice is received. If you would like to return an item from your order, you can use the return form provided for this purpose. After receipt of the goods, your return will generally be processed within ten working days and the corresponding credit note released. CembraPay AG will then send you a new invoice with the current amount due by e-mail (immediately) or by post (a few working days). As soon as you have received the new invoice, you can ignore the first invoice.

CembraPay customer service:
+41 44 551 46 70
customer-care@cembrapay.ch

Purchase on account (including payment by instalments) is handled by CembraPay AG. The  general terms and conditions and the privacy policy of CembraPay AG apply.

Where can I find the payment slip if I have ordered by prepayment?
You will find the link to the payment slip in your order confirmation. Alternatively, you can also download it here .

Important note: Please do not use this payment slip if you have chosen CembraPay (purchase on account) as your payment method. In this case, please contact CembraPay's customer service directly.