Help & FAQ's

 

Is there a minimum order value in the ISA online shop?
No, we do not have a minimum order value. 
Is there a price difference between our online shop and our sales locations?
No, our prices are the same everywhere.
Will the article be reserved for me automatically as soon as it is in the shopping cart?
No, the product will only be assigned to you when you complete your order.
In which countries do you distribute ISA bodywear?
Currently we only deliver in Switzerland.
What are the delivery costs for an order?
For each order we charge a flat rate of CHF 9.00. From a value of goods of CHF 150.00 we deliver free of charge.
How long does it take to deliver?
If your order arrives by 12.00 h noon on working days, you will receive the articles the next day.
What can I do if the ordered goods do not fit or do not like them?
If you do not like an item, you can return it to us within 14 days of receipt. The resulting shipping costs are at your expense.
How will my expenses be reimbursed in case of return?
The amount will be credited to you in the value of the returned goods. The credit will be made to the payment method chosen when ordering.

 

When can I order on account (swissbilling sa)?

• The credit check must be correct.
• The customer doesn’t have an open account on "swissbilling sa".
• The billing address must correspond to the delivery address.
• The order amount is less than CHF 500.
• The order amount is greater than or equal to CHF 75.-

If one of the above points does not apply, you will receive the following message when you attempt to pay:

"A problem has occurred and the order could not be completed."

You will receive the actual reason for the error via e-mail. In this case, please choose another payment method.

 

When I recive the account (swissbilling sa)?

 The company Swissbilling SA creates and sends the invoice two days after the order has been sent. The goods will therefore usually arrive before the invoice is received. If you wish to return an item from your order, you can use the return form provided. After receipt of the goods, your return will usually be processed within seven working days. Swissbilling SA will then send you a new invoice with the current due amount by e-mail (immediately) or by post (a few working days). Once you have received the new bill, you can ignore the first bill. You can find more information under "Help & FAQ or in the GTC's of Swissbilling SA".