Help & FAQ's

 

Is there a minimum order value in the ISA online shop?
No, we do not have a minimum order value. 
Is there a price difference between our online shop and our sales locations?
No, our prices are the same everywhere.
Will the article be reserved for me automatically as soon as it is in the shopping cart?
No, the product will only be assigned to you when you complete your order.
In which countries do you distribute ISA bodywear?
Currently we only deliver in Switzerland.
What are the delivery costs for an order?
For each order we charge a flat rate of CHF 9.00. From a value of goods of CHF 150.00 we deliver free of charge.
How long does it take to deliver?
If your order arrives by 12.00 h noon on working days, you will receive the articles the next day.
What can I do if the ordered goods do not fit or do not like them?
If you do not like an item, you can return it to us within 14 days of receipt. The resulting shipping costs are at your expense.
How will my expenses be reimbursed in case of return?
The amount will be credited to you in the value of the returned goods. The credit will be made to the payment method chosen when ordering.